Michelin Asking Fleets To Rate Tyre Dealers
When you are trying to decide which product to buy, many of us turn to reviews first, which is why Michelin is asking fleet vehicle drivers to post their experiences on their Tyre Dealer Review website. Michelin believes this will help drivers make an informed decision about which local tyre fitting service they use, and encourage the tyre fitters to improve their level of customer service.
This new endeavour is part of what Michelin see as their responsibility to the tyre industry – that customers have a good experience when they have their tyres fitted, wherever that is. The review site will have a search facility by dealer name and by postcode, and they hope it will include chain garages and independent garages. It should mean that however small your company, you will quickly be rewarded for delivering excellent service.
Michelin are particularly targeting fleet drivers because good tyre fitting services will minimise a fleet’s downtime, so fleet managers will want their drivers to use better services. The review site will quickly show them who they should be sending their drivers to.